New! Improved! Pins!

Until recently I was extremely frustrated with 311s inability to allow ‘pinning’ – tapping on a digital map to identify a location. Think about reporting something in Marcus Garvey Park and how complex it would be to describe to someone in the 311 call center, or to indicate with a simple street address.

Recently when reporting illegal dumping, I noticed that 311 finally had the ability to pin a location:

Now, by clicking on the 311 app’s map, the app geolocated my tap with a street address for me to confirm, or try again with:

Unfortunately it doesn’t seem to work for the park example I gave earlier (you need to pin a street address, not simply a location in a park or in a particular lot…) yet, but at least the app is moving forward somewhat.

If you don’t have the 311 app on your phone, you NEED to install it. Here’s the link:

Android: https://play.google.com/store/apps/details?id=gov.nyc.doitt.ThreeOneOne&hl=en_US

iPhone: https://apps.apple.com/us/app/nyc-311/id324897619

As we always say, if you don’t complain, they don’t listen and they certainly don’t know what you’re thinking unless you tell them.


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