The City has a great article on how we can, as citizens, report what looks like a piece of infrastructure that is rusting, decaying, falling apart, whatever. The trick is knowing who’s the right person to call, and where can you report your concern?

When reporting on a crumbling part of the subway, a road, a bridge, or whatever, the first thing to ask yourself is who’s likely in charge of its maintenance. 

• The city’s DOT has an online list of roads and bridges under its jurisdiction, and notes those that aren’t. The agency says it will respond within 14 days to a report made either through a borough representative or by calling 311. There is also a case tracking site to see the status of any complaint.
• On the state DOT’s site, navigate to Region 11, representing the city, to report any damage to bridges and roads controlled by the state agency. 
• As for the MTA, the agency says using social media can be the fastest way to interact with a representative regarding an issue with their bridges and tunnels, but their site also has mail, phone and in-person contacts. 
• For the NY State Thruway Authority, there is a dedicated hotline to report road conditions to, which is 800-THRUWAY (847-8929).

If you can’t figure out the right agency to call, two good places to get help are your local community board or the constituent services staff at your council member’s office. 

All community boards in the city have meetings where residents and other local stakeholders can express concerns or ask questions about anything pertaining to the neighborhood. Residents can call their boards outside of meeting dates and times to speak about their concerns.